VSP Omni-Channel Solutions - Optical Manager

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Date: Sep 13, 2017

Location: Santa Clara, CA, US, 95052

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

The basic function of the Optical Manager is to drive profitable sales growth.  This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.

Essential Functions

Drive profitable store sales by fostering a retail selling culture


Develops professional business relationships with Doctors


Recruit, train, develop, motivate and retain World Class Associates


Ensure each store is effectively merchandised and presented according to standards


Ensure high quality through accurate measurements, correct pricing, OfficeMate/Eyefinity entry, and realistic delivery time quote


Maximize Managed Vision Care relationships and sales opportunities


Ensure timely implementation of approved Marketing programs


Ensure positive and productive host relationships


Job Specifications

Typically has the following skills or abilities:


Bachelor's degree in related field or equivalent work experience


Three years of experience as an optician


State licensure or certification by a nationally-recognized optician association as an optician


Proven track record of sales growth through sales skills and accountability for sales results


Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams


Ability to recruit and select associates/teams


Proven experience and results with a retail or customer service establishment


Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business


Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships


Success in store merchandising and attention to detail


Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up


Working Conditions / Physical Demands

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.





The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.


VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Ophthalmic, Marketing Manager, Substance Abuse, Merchandising, Manager, Healthcare, Marketing, Retail, Management

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