VSP Omni-Channel Solutions - Optical Administrator

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Date: Sep 13, 2017

Location: Santa Clara, CA, US, 95051

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fosters customer retention, and promotes outstanding associate/doctor satisfaction.

Essential Functions

Drive profitable store sales by fostering a retail selling culture by practicing through role-playing, and using effective retail sales skills utilizing the W-E-S-E-E model

Develops professional business relationships with other Associates and Doctor

Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, to include but not limited to the following:

Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements;

Recommends specific lenses, lens coatings and frames to suit customer needs;

Assists customers in the selection of frames and coordinates frames with optical measurements and prescription;

Conducts measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools

Ensures high quality through accurate measurements, correct pricing, and realistic delivery time quotes

Maximize Managed Vision Care relationships and sales opportunities as measured by:

Effective plan administration and local service

Improvements in average transaction

Locally initiated plans

Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys (PSS).

Other duties as assigned by Optical Manager and other Associates.

Job Specifications

Typically has the following skills or abilities:

 

Ability to sell through use of sales skills and accountability for sales results

 

Experience and results with a retail or customer service establishment

 

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships

 

Success in store merchandising and attention to detail

 

Minimum of 1-2 years of experience in related field

 

Experience with personal computers preferred

Working Conditions / Physical Demands

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

 

 

 

 

The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.

 

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Ophthalmic, Merchandising, Substance Abuse, Behavioral Health, Healthcare, Retail

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