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Optician / Optical Administrator - Redmond, WA

Date:  Oct 10, 2021
Req ID:  41368
Remote Position:  No
Line of Business:  VSP Retail
Division:  Onsite Clinics

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fosters customer retention, and promotes outstanding associate/doctor satisfaction.

Essential Functions

Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model


Develops professional business relationships with other Associates, Host, and Doctors


Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, to include but not limited to the following:


  • Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements
  • Recommends specific lenses, lens coatings, and frames to suit customer needs
  • Assists customers in the selection of frames and coordinates frames with optical measurements and prescription
  • Conducts measurements of the bridge and eye size, temple length, vertex distance, pupillary distance and optical centers using appropriate tools


Ensures high quality through accurate measurements, correct pricing, and realistic delivery time quotes


Maximize Managed Vision Care relationships and sales opportunities as measured by:

  • Effective plan administration and local service
  • Improvements in average transaction
  • Locally initiated plans


Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives


Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys


Other duties as assigned by Optical Manager and other Associates


Job Specifications

Typically has the following skills or abilities:


If Required by State: Applicable State licensure or certification by a nationally-recognized optician association as an optician


Ability to sell through the use of sales skills and accountability for sales results


Experience and results with a retail or customer service establishment


Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships


Success in-store merchandising and attention to detail


Minimum of 1-2 years of experience in a related field


Experience with personal computers preferred



Preferred Skills

Customer service


Previous optical preferred but not required


Experience in sales a plus


Proficiency in Microsoft Office

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Segment: Ophthalmic, Merchandising, Behavioral Health, Substance Abuse, Healthcare, Retail, Customer Service

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