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Vice President-Retail Operations, VSP Retail

Date:  Oct 12, 2019
Req ID:  33199
Division:  VSP Retail

Rancho Cordova, CA, 95670 Folsom, CA, 95630 Sacramento, CA, 95670

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Lead the VSP Retail operations team in strategizing, defining and delivering comprehensive new systems and processes that support VSP Retail development and VSP’s Global mission and vision.  

Essential Functions

Direct, define, implement, and ensure effective and efficient systems, procedures and metrics are in place across all of VSP Retail.


Develop an understanding of the current and desired state of business, working cross functionally across VSP Retail and other lines-of-business as needed to develop strategies and execute operational plans to advance the business forward.


Ensure business interactions, metrics and results exceeds customer expectations (and competitive benchmarks) across all functional areas within VSP Retail operations.


Directs the development and enhancements of enterprise OMS and ERP systems, fraud management solutions, benefits processing, payment processing, logistics and supplier integration.


Drive process innovation in all areas of VSP Retail operations in order to exceed customer expectations while building efficiencies and scale across the business.


Establish clear and concise market differentiation from VSP competitors through operational innovations and provide support and guidance to business constituents.


Cultivate a customer centric operations culture.  Ensures the customer experience is constantly evolving to meet our customer’s needs and biggest business opportunities aligned with brand priorities.


Ensures the customer experience is constantly evolving to meet our customer’s needs and biggest business opportunities aligned with brand priorities.


Assist in the development of the annual budget and monitoring of expenses to ensure VSP Retail and VSP Global meet any financial goals and targets.


Ensure effective communications are maintained within VSP Global and externally.  Where appropriate, inform employees as to plans and progress. Conduct employee discussion sessions at regular intervals.


Monitor the performance of direct reports. Provide prompt and objective coaching and counseling. Conduct performance reviews and recommend salary increases. 


Participate in the hiring and interviewing process for open positions within VSP Retail as needed; ensuring that the most qualified candidates are selected.

Job Specifications

Typically has the following skills or abilities:


Bachelor’s Degree in Business and / or MBA + related experience


15 years of experience managing business operations


15 years of experience in leadership, supervision, and/or management of teams


Previous e-Commerce experience and or related technology platform


Extensive knowledge of retail supply chain management 


Extensive knowledge of revenue cycle management   


Experience in inventory management, demand planning and supply chain management


Experience defining and rolling out systems, processes and organizational design.


Experience in both large and small organizations.  Startup experience preferred (or a startup division within larger enterprise).


Experience defining systems, analytics and operations both domestically and internationally preferred.


Working knowledge of customer service call center systems, business processes and policies and procedures.

Preferred Skills

MBA is preferred

Working Conditions / Physical Demands

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.


The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento

Job Segment: Ophthalmic, Operations Manager, Executive, Retail, Healthcare, Operations, Management

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