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Senior Manager, Product Design

Date:  Mar 26, 2021
Req ID:  41317
Remote Position:  Yes
Country:  US
Line of Business:  Practice Solutions
Division:  Eyefinity

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Define strategy and manage execution for all aspects of product design, user experience and business analysis to deliver products, services and business results that support the VSP Global and line of business goals & strategies.

Essential Functions

Own and drive the product design function and team, collaborating with product management, engineering and other cross-functional stakeholders. Understand aesthetic and technical direction of product to guide best product realization. 


Provide leadership to a team of UX Designers and Business Analysts, including defining processes and methodologies for both areas.


Provide hands-on product design direction and leadership for major strategic initiatives, or highly complex product capabilities. Ensure product designs strongly reflect design best practices, customer and internal stakeholder input and needs, that they have broad visibility, and that feedback is proactively sought out on a regular basis.


Develop and execute on strategies to collect key user experience metrics, and leverage these metrics in setting product design strategies and roadmap priorities.


Partner with Product teams to determine best course of user research, user experience testing and validation. 


Ensure all product design deliverables meet calendar requirements of the overall product development schedules. Continually assess time impact to deliverable. Contribute on resolution. 


Provide direction for the UX Designer and Business Analyst team; including managing product development activities, product marketing plans and the monitoring of product performance to ensure that internal and external customer needs are met through profitable and efficient product delivery. Make UX better at their job.


Assist in the development of the department budget, monitor unit expenses to ensure costs are within established levels.


Monitor performance of direct reports; provide prompt and objective coaching and counseling and conduct performance reviews.

Job Specifications

Typically has the following skills or abilities:


Bachelor’s degree in related field or equivalent experience.


Minimum of 8 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports.


Eight years of user experience design, business analysis, product management or equivalent experience.


Advanced understanding of product design concepts, theories and practices, as well as vision and/or health plan operations, concepts and deployment techniques.


Proven ability to plan large projects strategically and influence others to commit and adapt to frequent change.


Proven ability to utilize analytical and problem-solving skills to make decisions as well as escalate critical issues to senior management with risk mitigation plan alternatives.


Excellent verbal and written communication skills.


Ability to effectively use a variety of communication mediums and customized content for targeted audiences.


Proven ability to communicate effectively to provide consultative services to Senior Management and other business partners on product issues.


Working Conditions / Physical Demands

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: San Antonio

Job Segment: Ophthalmic, Manager, Marketing Manager, Product Manager, Business Analyst, Healthcare, Management, Marketing, Operations, Technology

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