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Senior IT Specialist/Senior Operations Specialist, VSP Retail

Date:  Aug 8, 2019
Req ID:  34155
Division:  Onsite Clinics

Rancho Cordova, CA, US, 95670

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

The position requires extensive knowledge of Onsite Clinic operations to support and enhance those operations through technology. With limited oversight, is responsible for partnership and collaboration with Global Technology Solutions (GTS), and for understanding, planning, coordinating and implementing the configuration, installation and maintenance of IT/Desktop, networking and medical equipment systems for VSP Retail Onsite Clinic locations. Provides technical leadership for managing and enhancing the OSC technical model, department projects, and Level 2 issues. Acts as liaison to GTS for change management and Information Security in the Onsite Clinics.

Essential Functions

Understand the long-term vision and develop a thorough understanding of technology gaps in VSP Onsite Clinic IT desktop software/hardware, network and medical equipment model. Is responsible for continual improvement of the OSC technical model through creative problem solving and in partnership with GTS, identify ways to align current systems with the future vision. Makes recommendations on OSC Model improvements to enhance efficiency, reduce technical issues in the field, and deliver cost savings.


Work with clients to understand the unique IT and infrastructure needs required to support the Onsite Clinics longterm objectives, including future integrations and enhancements.


Provide technical leadership, and partner with GTS as needed, for OSC strategic department projects


Work with clients to understand their specific unique technological requirements and independently, or in partnership with GTS as needed, develop and deploy creative solutions.


Provide technical leadership and expertise to partner and coordinate with GTS resources in the design, modification, enhancement and deployment of technology platforms to meet client or business needs


Install and maintain DMP units at Onsite Vision Centers


Responsible for coordinating support, and for providing Level 2 technical support for complex project and clinic issues in the clinics that must be escalated by team members from OSC and GTS.


Acts as the SME for the OSC Model. Ensures technical documentation is developed and maintained, with the support of Level 1 technical support. Create new and/or revised technical procedures and processes and/or follow established procedures, service, and support standards


Partner with GTS to identify necessary circuitry and network solutions required for Onsite Clinic operations


Responsible for identifying, testing and installing software and hardware at Onsite Clinics, in partnership with GTS as needed


Partner with GTS to oversee/orchestrate server builds


Investigate, diagnose and implement solutions for Level 2 technical situations

Provide customer service to clients and staff in support of maintaining productivity in the onsite clinics


Assess technological needs and improvements with relation to software, hardware, networking and medical equipment future needs


Ensure license compliance; for software assets, ensure the appropriate information and processes are in place to support client audits


Maintain equipment warranties, insure timely software security upgrades and facilitate routine maintenance schedule for Optometric equipment


Resolve technical problems identified by business partners, other staff, vendors or suppliers


Configure and support computers (Microsoft and Mac), printers and scanners for Onsite Clinic Dispensaries and Optometric practices


Train users and junior OSC staff as appropriate


Employ logical and methodical approaches to technical problem diagnosis and resolution

Job Specifications

Typically has the following skills or abilities:


Bachelor’s degree in Information Systems or related degree; or equivalent experience


Five to seven years of experience installing and configuring hardware and software


Prefer experience supporting Apple iOS and hardware


Three years of experience in configuring, installing and maintaining local area networks in a Windows environment


Prefer familiarity with medical office and retail store environments including the technical infrastructure


Proficient using remote support tools, understanding of Active Directory and virus protection


Familarity with Information Security requirements


Presentation skills to present technical or system results, conclusions and recommendations to both technical and non-technical audiences


Excellent interpersonal skills to foster cooperation among business partners and teams


Ability to relate to and communicate with employees at all levels


Basic understanding of project planning methodologies


Excellent problem-solving and customer service skills


Excellent written and verbal communication skills


Excellent critical thinking and analytical skills


Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Working Conditions / Physical Demands

The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.


This position will require approximately 20% travel.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento

Job Segment: Optometry, Medical, Ophthalmic, Operations Manager, Healthcare, Operations, Retail

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