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Senior Business Process Analyst - Six Sigma Certified

Date:  May 12, 2021
Req ID:  41846
Remote Position:  Yes
Country:  US
Line of Business:  VSP Vision Care
Division:  Finance

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Under minimal supervision, develops, researches, tests, and implements business process improvements, procedures, and system changes.  Uses independent judgment to gather and evaluate information in order to make recommendations for improvements to business processes or systems.

Essential Functions

Understands business processes and recommends solutions for process improvement across the enterprise. Assess current processes, identify defects, areas of improvement and recommend solutions


Recommend changes to streamline processes to ensure maximum efficiency and appropriate utilization of resources.  Create an implementation plan and consult through implementation.

Balances technical expertise with a general understanding of VSP's business objectives to provide innovative, efficient solutions.


Develop alternative views and future business needs to assist management in making business changes in order to stay ahead of the competition. 


Research the external market and internal business to find and leverage patterns and best practices in order to improve business processes. 


Apply advanced analysis skills in the development of business process models, procedures, and systems.


Lead teams to continually look at process improvement strategies for business processes and systems.


Evaluate business process changes to identify and document business impacts and benefits at a corporate level.  


Acts as a subject matter expert to provide business requirements for process improvements and system enhancements.


Prepares reports that assist in financial decision-making, identifies any specific trends to assist in cost.


Researches and analyzes business and financial information at a corporate level.  


Makes recommendations and assists in establishing the strategic direction of VSP.


Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances.  Makes recommendations to improve company performance and resolve issues.


Identify and develop process improvement initiatives by conducting effective interviews/research on existing processes.


Assist with needed documentation and information to gain agreement from business managers on new processes and service level agreements.


Serve as a mentor for requirement methodology and analysis of best practices.


Review technical design deliverables to ensure business objectives are reached.


Assists business stakeholders to design user acceptance testing, defect reporting, and resolution.  Has the ability to lead others in these activities.


Identification of training and development materials, communications of changes, manuals, etc. 


Provides post-implementation support, such as problem resolution, adjustments to new procedures, and change management. 


Develop presentations of materials, models, findings, plans, and/or conclusions.

Job Specifications

Typically has the following skills or abilities:


Bachelor’s Degree in Business Administration or related field or equivalent experience


Eight or more years of process improvement or process reengineering experience


Eight or more years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations


Eight or more years of experience with financial and risk analysis, making recommendations and preparing business cases including cost-benefit analysis


Eight or more years of in-depth knowledge of project planning techniques and methodologies


Eight or more years of experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models


Demonstrated ability to document, propose, negotiate and present approaches and solutions


Demonstrates strong analytical skills with a strong working knowledge of the business in order to effectively translate business needs to process, IT or other solutions


Ability to visualize and create plans for future business outcomes and changes   


Ability to create or modify process maps or value stream maps


Demonstrated experience with continuous quality improvement methods and tools


Demonstrated experience using tracking, reporting, and process mapping tools


Thorough understanding of business implications, project interdependencies, and system interfaces


Strong conflict management skills


Proficient at facilitating meetings, and negotiating across all levels of the organization


Ability to thrive and create structure in ambiguous work environments with an aptitude for remaining composed and confident under pressure


Ability to multi-task and work in a team environment


Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization


Regularly exercises discretion and independent judgment the in performance of his/her job duties

Preferred Skills

Lean Six Sigma certification


Black Belt certification 

Strong data mining and analysis skills

Strong Presentation skills

Working Conditions / Physical Demands

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento

Job Segment: Business Process, Ophthalmic, Six Sigma, Lean Six Sigma, Six Sigma Black Belt, Management, Healthcare

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