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Senior Account Manager, VSP Vision Care

Date:  Aug 15, 2019
Req ID:  34095
Division:  Health Plan SBU
Location: 

Rancho Cordova, CA, US, 95670

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

Manage VSP’s largest, most complex and demanding clients.  This encompasses the majority of clients over $2.5 million in annualized revenue with minimal supervision.  Lead corporate-wide efforts to develop efficient and effective processes that enable VSP to service both the customer and serve VSP’s strategic initiatives.  Act as expert advisor and primary VSP liaison on client service and marketing related projects and issues.  Collaborate with account team and internal business partners on strategies that drive growth and strengthen client relationships.

Essential Functions

Develop and maintain relationships with clients to identify and understand customer requirements as they relate to VSP’s products and service offerings

 

In collaboration with account team, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies; Accounts are strategic in nature, having a significant impact on the company’s ability to progress toward its business objectives and goals

 

Develop and manage the complex implementation plan to ensure new clients are implemented according to requirements within the specified time frame; identify non-standard client requirements that may fall outside of VSP programs or processes and work with internal business partners to ensure compliance

 

Provide consultative advice and guidance to key clients, client prospects and to Sales throughout the sales process

 

Ensure client requirements are documented and that business partners involved in servicing the account understand and accept the requirements

 

Proactively monitor clients to identify problematic issues and offer alternative solutions within VSP’s established processes

 

Identify and escalate client issues to the appropriate business partners and drive solutions as needed; schedule and facilitate meetings and manage task forces as needed to meet customer requirements

 

Coordinate product changes with Account Management Regional Managers and Product Marketing to meet the needs of the general marketplace

 

Evaluate business problems and recommend solutions that may include introducing new technology or implementing new products to company-wide users

 

Market the value of VSP programs and services to gain adoption within each account

Job Specifications

Typically has the following skills or abilities:

 

College degree in Business Administration or related field or equivalent experience

 

Five years of account management experience, prefer two years of VSP experience

 

In-depth understanding of healthcare/insurance industry and benefits administration

 

Strong project organization skills ensuring completed projects are self-contained and users are able to monitor and maintain with little technical assistance

 

Subject matter expert with all VSP products and services

 

Ability to manage multiple concurrent account implementations and business issues

 

Strong understanding of VSP business objectives and the business environment

 

Work within agile environment demonstrating a proven ability to adapt to change quickly

 

Skill to target communication to audiences including VSP Senior management and outside organizations

 

Proven problem identification and solving capabilities

 

Proven ability to influence business partners

 

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Preferred Skills

Data Analytics

 

Project Management

Working Conditions / Physical Demands

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Nearest Major Market: Sacramento

Job Segment: Ophthalmic, Account Manager, Outside Sales, Marketing Manager, Manager, Healthcare, Sales, Marketing, Management

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