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Date:  May 14, 2021
Req ID:  41852
Remote Position:  Yes
Country:  US
Line of Business:  VSP Vision Care
Division:  Strategic Alliance SBU

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Evaluate, develop, document and manage alliance partnerships, including health plans, JPAs or other unusual re-selling arrangements in an effort to grow profitable business through these distribution channels. Manage, train and evaluate staff to achieve and maintain department standards. 

Essential Functions

Develop strategies, systems and procedures surrounding the evaluation and servicing of alliances.


Working with staff, conduct due diligence research to evaluate and analyze all new prospective alliances to determine compatibility with VSP’s preferred standards.  Present go/no go recommendations based on information that may include sales projections, administrative systems, compatibility with VSP, sales methodology, product offerings and competitive landscape. May include review of licensing & compliance status of alliance.  Assist with initial sales discussions by facilitating open dialog with prospects to ensure common ground with expectations with the intent to move towards sale and implementation.


Provide AE with strategies and corporate positioning when communicating with existing & prospective alliances on key initiatives or escalated service issues.


Provide UW with pricing scenario based upon administrative models that have been agreed to.


Working with AM/AE, handle all escalated service issues pertaining to alliances, including individual sales issues brought up by alliance partners.  Include partnering with other business areas to find best solutions for both parties and collaborating with other VSP business partners on global solutions or approaches as needed.

Work with AM’s and AE’s to identify ways to grow alliances through setting goals, use of sales contents and looking for ways to leverage the VSP brand/services.


With staff, develop, coordinate and implement marketing collateral requests and sales training sessions as needed for alliances.


Develop resource materials for both alliance and internal staff pertaining to guidelines, reference materials, sales tools and any communications needed for internal or external audiences.


Partner with Legal, AE and the alliance client to review and negotiate terms of contracts. May include discussion on compliance and licensure.


Develop key relationships with alliances and also other business divisions within VSP.  


Monitor performance of direct reports. Provide prompt and objective coaching and counseling. Conduct performance evaluations and recommend salary increases.


Work directly with clients and assist staff to achieve department goals.


Develop strategies for resolution of problems/issues.


Prioritize, assign and distribute work of staff to ensure responsibility is at the appropriate level and team member’s skills are developed to support business needs.


Evaluate workflow processes, recommend and implement procedural and system changes to deliver quality service.


Monitor unit turnover, productivity and overall performance to ensure adequate staffing and performance that meets department standards.


Develop the unit’s budget. Monitor expenses to ensure unit costs are within established levels.

Job Specifications

Typically has the following skills or abilities:


Bachelor’s degree in related field or equivalent experience


Minimum of 5 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports


Five years of health care experience, sales, marketing or related experience in a customer focused sales or business development capacity


Advanced communication, problem solving and analytical skills


Advanced negotiation skills and strong sales experience


Attention to detail


Strong organizational and customer service skills


Creative thinking


Strong leadership ability


Ability to regularly exercises discretion and independent judgment the in performance of his/her job duties

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento

Job Segment: Ophthalmic, Manager, Business Development, Marketing Manager, Substance Abuse, Healthcare, Management, Sales, Marketing

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