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Inside Sales Team Lead

Date:  Sep 6, 2021
Req ID:  45863
Remote Position:  Yes
Country:  US
Line of Business:  VSP Vision Care
Division:  Commercial Mkts Inside SBU

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

With minimal supervision, support and assist supervisor by providing leadership, training, and coaching to unit. Provide analytical support as the subject matter expert to determine business processes. 

Essential Functions

Coordinate and manage the workload of the team by evaluating the workload, assigning and distributing projects, and determining and monitoring deadlines to meet standards of performance.

 

Conduct various types of analyses including data, feasibility, impact, technical, and workflow/processes to support business decision making.

 

Conduct internal and external research to gather data and accomplish objectives.

 

Provide training and coaching on processes, procedures and system tools to new team members.

 

Represent the department on corporate and divisional projects as needed; communicate impacts and work with management to develop solutions.

 

Act as first contact for urgent or escalated issues raised by Clients, Brokers and Sales Team; identify resource for resolving escalated issues and delegate or handle response as appropriate to ensure highest level of customer satisfaction.

 

Inform supervisors of trends in staff performance identified through observation and feedback.

 

Monitor the phone system to ensure appropriate phone coverage is provided at all times; provide input to supervisors for developing phone coverage schedule.

 

Assist Supervisors with special projects to support organizational and departmental objectives.

Job Specifications

Typically has the following experience or abilities:

 

Two to four years of customer service or administrative support experience.

 

Experience managing a heavy workload.

 

Proficient in a Windows environment with word processing, spreadsheet application, and data entry.

 

Excellent communication and interpersonal skills to effectively communicate plan and installation information.

 

Ability to have a solution-oriented approach to work.

 

Demonstrated ability to identify and resolve moderately complex problems.

 

Must be flexible and adaptable.

 

Ability to stay focused and productive during times of ambiguity.

 

Ability to provide effective feedback for and/or skills at process improvement.

 

Ability to type 35 wpm 

Preferred Skills

Experience with CMI operations systems and processes


Time management, organizational, and problem solving skills


Change champion

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Nearest Major Market: Sacramento

Job Segment: Ophthalmic, Retail Sales, Administrative Assistant, Manager, Sales, Healthcare, Retail, Administrative, Management

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