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Competitive Intelligence Program Manager

Date:  Jun 2, 2021
Req ID:  42392
Remote Position:  Yes
Country:  US
Line of Business:  VSP Vision Care
Division:  Marketing

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Under minimal direction, coordinates the management of multiple related projects directed toward a common business objective. Partners with business leaders to envision, define, and initiate programs.  Provides direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program.

Essential Functions

Partners with business leaders in envisioning and strategic planning efforts for company programs


Develops program road map/implementation plan


Establishes and manages the governance structure for the program


Manages program communications with key stakeholders, project sponsors, project managers, and the program team


Performs program risk management and manages escalation of program issues


Coordinates and monitors the scheduling, financial and technical performance of company programs


Performs master resource planning for the program roadmap, ensuring maximum efficiency in resource allocation across projects


Facilitates the development of a cost-benefit analysis and return on investment for each project


Develops budget, financial projections and forecasted ROI for the program


Aids in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications and financial conditions of contracts


Ensures adherence to master plans and schedules, facilitates solutions to program problems, and directs work of project team members assigned to program from various departments

Works with project managers to ensure projects are completed on time and within budget, and that the projects deliver the intended business results and value


Acts as an advisor to the program team regarding projects, tasks, and operations


Builds an effective matrixed team and inspires a shared vision for the program


Clearly communicates roles and expectations to project managers

Provides coaching to matrixed project managers; gives input to the manager on project managers’ performance


Creates and delivers information at an appropriate level for the audience, including presentations and status updates 


Gains needed support from key stakeholders to lead and manage changes to successfully execute the program


Regularly exercises discretion and independent judgment the in performance of his/her job duties

Job Specifications

Typically has the following skills or abilities:


Bachelor’s Degree in Business Administration or related field or equivalent experience


Minimum of eight years of experience in project management/program management, leading large and complex projects


Minimum eight years of experience with various project management methodologies, standard concepts, practices, procedures, tools, and/or software packages


Relies on extensive experience and judgment to plan and accomplish goals


Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders


Strong leadership skills to coordinate and motivate project teams 


Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget


Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction


Proven ability to successfully manage risks/issues at a program level


Ability to elicit cooperation from Senior Management and other departments


Demonstrates ability to be a decision-maker showing balanced consideration of business issues

Excellent written and verbal communication skills and analytical skills 


Strong business aptitude and problem-solving skills 


Strategic skills to support envisioning work, program planning, and forecasting


Willing to travel as required (estimate 10%) 


Preferred Skills

Superior ability to interpret qualitative and quantitative information and weave together disparate data to develop relevant insights and determine business implications

Excellent ability to synthesize large amounts of data into concise, written reports and presentations, with strategic implications and actionable recommendations

Strong, written and oral communication skills with the ability to make presentations to C-level executives

Adept project management skills in a cross-functional setting

Ability to effectively manage multiple, concurrent projects and meet deadlines

Ability to work independently and in a team environment, functioning in a results-orientated manner

Excellent interpersonal skills. Ability to forge good working relationships with internal clients at all levels, industry experts/analysts, and service providers

Flexible work style, sufficient to function effectively with changing directives and priorities, where all information is not known

Strong interviewing skills to support a collection of competitive intelligence

Working Conditions / Physical Demands

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento

Job Segment: Program Manager, Ophthalmic, Manager, Risk Management, Testing, Management, Healthcare, Finance, Technology

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