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Associate Client Manager

Date:  Sep 13, 2021
Req ID:  46068
Remote Position:  Yes
Country:  US
Line of Business:  VSP Vision Care
Division:  Commercial Mkts Inside SBU

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Through experience, judgement and analytics develop and execute effective sales strategies that drive revenue growth for existing clients with up to 499 enrolled employees.

Essential Functions

Retain and grow existing client base with 2-49 enrolled employees.


Responsible for coordinating and ensuring successful resolution has been provided by operations and/or client delivery on issues that have been escalated by the Broker and/or Client.


Serves as primary e-mail back-up for all Client Managers and Key Client Managers


Completes tasks assigned to them by a Regional Sales Leader or Key Client Manager due to a service failing in Operations that requires urgent resolution. Could include, but not limited to, Broker of record changes, retro Broker of record changes, adjustments/modifications to insurance plan, enrollment and commission errors.


Support sales team by facilitating work flow and addressing client inquiries in order to ensure a positive customer experience.


Through strategic consultation, formulate and implement customized business solutions for customers. Connect business plan objectives with VSP Vision Care and VSP Global initiatives.


Analyze data to provide strategic sales consultation to identify and secure renewal and/or upsell opportunities.


Implement strategic sales plans to attain quota, focus on increasing VSP Global revenue while also ensuring account retention and long-term viability.


Ability to identify and execute complex sales messaging strategies tailored to a diverse customer base.


Educate customer base on available products and programs. Focus sales efforts on opportunities that meet customer needs and support VSP market strategy.


Any additional duties assigned by leadership.

Job Specifications

Typically has the following experience or abilities:


Three years sales experience 


Excellent written and verbal communication, presentation skills and ability to build relationships


Demonstrated track record in meeting sales/revenue quota with major account responsibility


Ability to use sales challenger methodology to achieve sales/revenue goals


Demonstrated ability to thrive in a team environment


Demonstrated professionalism and financial and business acumen


Strong organizational and time-management skills demonstrated by ability to meet activity targets and perform sales processes that produce predictable results


Proficient with PC applications


Ability to achieve and maintain life and disability agent license and meet continuing education requirements (as needed)

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento

Job Segment: Ophthalmic, Manager, Substance Abuse, Behavioral Health, Healthcare, Management

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