Client Manager

Date: Mar 31, 2021

Req ID: 41447

Remote Position: Yes

Country: US

Line of Business: VSP Vision Care

Division: Commercial Mkts Inside SBU

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

Through experience, judgment and analytics develop and execute effective sales strategies that drive revenue growth and increase client and/or broker base.

Essential Functions

Retain and grow existing client and/or broker base.

For Client Manager - Book of business will include up to 3,000 clients and $25,000,000 in annual revenue.
For Business Development Manager - Create and manage new business opportunities managing Broker relationships and generating up to $2,500,000 in annual revenue.

Through strategic consultation, formulate, and implement customized business solutions for customers. Connect business plan objectives with VSP Vision Care and VSP Global initiatives.

Analyze data to provide strategic sales consultation to identify and secure the renewal and/or upsell opportunities.

Develop and implement strategic sales plans to attain quota, focus on increasing VSP Global revenue while also ensuring account retention and long-term viability.

Ability to identify and execute complex sales messaging strategies tailored to a diverse customer base.

Educate customer base on available products and programs. Focus sales efforts on opportunities that meet customer needs and support VSP market strategy.

Deliver informal and formal presentations to audiences of 25 or more.

Identify territory trends, competition, and customer behavior to develop strategic plans that maximize revenue and growth potential.

Drive cross-collaboration within VSP Vision Care SBU’s and across other lines of business to leverage VSP Global Strategies.

Any additional duties assigned by leadership.

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business or related field, or equivalent experience.

Six years of sales experience focused on account management, business development, or client relationship experience. Insurance industry experience preferred.

Leverage experience to achieve strategic initiatives and performance goals.

Provide resolutions through the ability to successfully influence and negotiate.

Demonstrate professionalism and leadership in dealing with situations involving complexity, controversy, or conflict.

Ability to navigate complex situations through the organizational landscape with multiple stakeholders.

Consistently use discretion and good judgment in all customer and team interactions.

Build relationships with key decision-makers.

Advanced written and verbal communication skills. Ability to deliver presentations to large groups.

Strong attention to detail, organizational, and customer service skills.

Demonstrates financial acumen or ability to learn it.

Obtain and maintain appropriate state insurance license within six months of employment and meet all continuing education requirements.

Ability to travel up to 25% of the time

Possess Clean DMV record

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.