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Inside Sales Team Lead, Allure

Date:  Aug 1, 2019
Req ID:  33796
Division:  Allure
Location: 

Melville, NY, US, 11747

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

With minimal supervision, support and assist supervisor by providing leadership, training, and coaching to a unit of Group Service Administrators.  Provide analytical support as the subject matter expert to determine business processes. 

Essential Functions

Coordinate, delete, and manage the workload of the Client Broker Representative team by evaluating the workload, assigning and distributing projects, and determining and monitoring deadlines to meet standards of performance

 

Conduct various types of analyses including data, feasibility, impact, technical, and workflow/processes to support business decision making

 

Conduct internal and external research to gather data and accomplish objectives

 

Provide training and coaching on processes, procedures and system tools to new CBR team members

 

Represent the department on corporate and divisional projects as needed; communicate impacts and work with management to develop solutions

 

Act as first contact for urgent or escalated issues raised by Clients and Brokers and Sales Team; identify resource for resolving escalated issues and delegate or handle response as appropriate to ensure highest level of customer satisfaction

 

Coordinate monthly renewal process, including system updates and the mailing of renewal notices

 

Inform supervisors of trends in staff performance identified through observation and feedback

 

Manage system reports from Group Facts to ensure integrity of data is intact and consistent

 

Monitor the phone system to ensure appropriate phone coverage is provided at all times; provide input to supervisors for developing phone coverage schedule

 

Delegate calls from the designated voicemail box to the CBR Team for resolution within designated timeframes

 

Act as first point of contact for researching complex system issues in Group Facts and Siebel

 

Assist Supervisors with special projects to support organizational and departmental objectives

 

Perform responsibilities of CBR as needed

Job Specifications

Typically has the following experience or abilities:

 

Two to four years of customer service or administrative support experience

 

Experience managing a heavy workload

 

Experience providing service to brokers

 

Proficient in a Windows environment with word processing, spreadsheet application, and data entry

 

Excellent communication and interpersonal skills to effectively communicate plan and installation information

 

Ability to have a solution-oriented approach to work

 

Demonstrated ability to identify and resolve moderately complex problems

 

Must be flexible and adaptable

 

Ability to stay focused and productive during times of ambiguity

 

Ability to provide effective feedback for and/or skills at process improvement

 

Type 35 wpm

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

 

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

Job Segment: Ophthalmic, Retail Sales, Administrative Assistant, Manager, Sales, Healthcare, Retail, Administrative, Management

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