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Team Leader - Melville, NY

Date:  Mar 31, 2021
Req ID:  41294
Remote Position:  No
Country:  US
Line of Business:  Eyewear
Division:  Allure

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

With minimum supervision, provide lead support to the division/team staff. Coordinate the workflow to ensure unit performance is maintained.

Essential Functions

Oversee the work of the division/team staff and manage the daily work volume including service agreements with business partners


Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations


Coordinates with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues


Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures


Develop and monitor schedules for primary areas of responsibility for assigned staff


Acts as point of contact for escalated client or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction  


Support department and strategic initiatives by meeting target goals and objectives set by management


Participates and offers input in the hiring and interview process for open positions within the Division

Job Specifications

Two to four years of experience in applicable functional area


Excellent verbal communication skills


Ability to speak in group situations and discussions toward resolving issues


Clearly and concisely communicate project issues and status


Demonstrated ability to handle multiple projects while meeting department timelines


Proficient with word processing and spreadsheet applications


Specific Requirements by Function


Corporate Services: Type 30 wpm, Ability to lift 55 pounds

Sales & Finance: Ability to type 35 wpm, Ability to perform 10-Key by touch (6,000 ksph), Ability to perform detailed work with numerical data and to make arithmetic computations accurately


Testing Requirements by Function


Corporate Services: Typing Test

Sales & Finance: Math, Typing, 10-Key, Excel

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

Job Segment: Ophthalmic, Retail Sales, Manager, Substance Abuse, Behavioral Health, Healthcare, Retail, Management

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