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Optical Manager, VSP Retail

Date:  Apr 06, 2019
Req ID:  33250
Division:  Onsite Clinics

St Louis, MO, US, 64129

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

The basic function of the Optical Manager is to drive profitable sales growth.  This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.

Essential Functions

Drive profitable store sales by fostering a retail selling culture


Develops professional business relationships with Doctors


Recruit, train, develop, motivate and retain World Class Associates


Ensure each store is effectively merchandised and presented according to standards


Ensure high quality through accurate measurements, correct pricing, OfficeMate/Eyefinity entry, and realistic delivery time quote


Maximize Managed Vision Care relationships and sales opportunities


Ensure timely implementation of approved Marketing programs


Ensure positive and productive host relationships

Job Specifications

Typically has the following skills or abilities:


Bachelor's degree in related field or equivalent work experience


Three years of experience as an optician


Minimum three years supervisory/lead experience


State licensure or certification by a nationally-recognized optician association as an optician


Proven track record of sales growth through sales skills and accountability for sales results


Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams


Ability to recruit and select associates/teams


Proven experience and results with a retail or customer service establishment


Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business


Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships


Success in store merchandising and attention to detail


Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

Preferred Skills

ABO Certification

Working Conditions / Physical Demands

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Kansas City

Job Segment: Ophthalmic, Merchandising, Marketing Manager, Manager, Retail, Healthcare, Marketing, Management

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