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Content Specialist, Software Instruction Documentation

Date:  Jun 9, 2021
Req ID:  43790
Remote Position:  Yes
Country:  US
Line of Business:  Practice Solutions
Division:  Eyefinity

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Leads, manages, plans, produces, implements and analyzes internal and external communications strategies and tactics for projects, programs, products, and services to various audience and market segments through varied channels.  Functional areas include technical writing, public relations, and/or communications. 

Essential Functions

Manages internal and external stakeholder and audience relations, including relationships with vendors, agencies, and other channel partners


Interprets complex issues and presents them effectively; adapts style, tone, and word choice to various channels or stakeholder requests


Maintains a pipeline of potential case studies and references by forging strong relationships with project executives and consulting team members for new topics and content based on trends within the company’s competitive landscape 


Builds strong relationships with strategic external partners to maximize reach and influence third parties, such as analysts/ consultancies, to license their content and collaborate to produce or utilize ‘third party’ white papers & research reports 


Identifies cross-team impacts and communicates needs as appropriate to peers and leadership


Responsible for the enterprise content portfolio including print and digital content directed internally to employees and externally to customers and other company stakeholders


Maintains a macro view of all content related to the company corporate brand and Business Unit brands around the globe


Researches and writes content for online and offline marketing deliverables such as requests for proposals, technical documentation, customer and product brochures, customer and employee testimonials, white papers, case studies, advertising materials, presentations, video and animation scripts, email campaigns, executive speeches, and major internal company announcements


Consults with internal Line of Business Leads to understand their industry, insights and customer needs and then provide strategic written communications support their needs

Job Specifications

Typically has the following skills or abilities:


Bachelor's Degree in Marketing, Communications, or related experience  


Three to five years’ experience in related communications work for a variety of mediums and customizing content to targeted audiences


Portfolio of work and completed projects


Demonstrated ability to use creative ideas to research, present and recommend community involvement proposals


Demonstrated project management, analytical and problem-solving ability


Excellent verbal communication skills with a demonstrated ability to speak in group situations with clear and concise communication


Strong writing, editing, communication, presentation, organization, and planning skills; ability to write documentation and reports that are clear, complete, and understood by both technical and non-technical audiences


Ability to organize individual responsibilities for multiple tasks, resulting in the timely and accurate completion and delivery tasks


Proficiency with word processing, flowcharts, and spreadsheet applications


Excellent interpersonal skills to foster cooperation amongst business partners and coordinate internal as well as external resource/workload


Regularly exercises discretion and independent judgment the in performance of his/her job duties


Ability to work with individuals from all levels of organization


Proficient in word processing and desktop publishing applications



Working Conditions / Physical Demands

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Developer, Ophthalmic, Consulting, Advertising, Marketing Communications, Technology, Healthcare, Marketing

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