Team Leader, VSP Optics Group

General Summary

With minimum supervision, provide lead support to the division/team staff.  Coordinate the workflow to ensure unit performance is maintained.

Essential Functions

Perform department tasks including one or more of the following:

Oversee the work of the division/team staff and manage the daily work volume including any service agreements with customers or business partners

Assists Supervisor with monitoring team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations

Assists Supervisor with monitoring of personnel moves within the Optical lab

Assist in overseeing the department staff to ensure quality, timeliness and accuracy meet line of business standards

Assists in the coordination of staff in the event of a natural disaster; keeping up to date on all safety and evacuation procedures

Coordinates with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues

Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures

Research and resolve issues related to internal performance of the department

Assist, cooperate and communicate with appropriate departments to resolve workflow issues

Develop and monitor schedules for primary areas of responsibility for assigned staff

Shuts down DVI, when applicable

Keeps up to date on all safety and evacuation procedure

Acts as point of contact for escalated customer or business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction

Support department and strategic initiatives by meeting target goals and objectives set by management

Participates and offers input in the hiring and interview process for open positions within the Division

Ensure understanding and adherence to VSPOne quality management and safety requirements, systems and procedures

Job Specifications

Two to four years of experience in applicable functional area

Excellent verbal communication skills

Ability to speak in group situations and discussions toward resolving issues

Clearly and concisely communicate project issues and status

Demonstrated ability to handle multiple projects while meeting department timelines

Proficient with word processing and spreadsheet applications

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.