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Team Leader, VSP Optics Group

Date:  Apr 10, 2019
Req ID:  33261
Division:  VSPOne Fort Lauderdale
Location: 

Fort Lauderdale, FL, US, 33309

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

With minimum supervision, provide lead support to the division/team staff.  Coordinate the workflow to ensure unit performance is maintained.

Essential Functions

Perform department tasks including one or more of the following:

 

Oversee the work of the division/team staff and manage the daily work volume including any service agreements with customers or business partners

 

Assists Supervisor with monitoring team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations

 

Assists Supervisor with monitoring of personnel moves within the Optical lab

 

Assist in overseeing the department staff to ensure quality, timeliness and accuracy meet line of business standards

 

Assists in the coordination of staff in the event of a natural disaster; keeping up to date on all safety and evacuation procedures

 

Coordinates with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues

 

Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures

 

Research and resolve issues related to internal performance of the department

 

Assist, cooperate and communicate with appropriate departments to resolve workflow issues

 

Develop and monitor schedules for primary areas of responsibility for assigned staff

 

Shuts down DVI, when applicable

 

Keeps up to date on all safety and evacuation procedure

 

Acts as point of contact for escalated customer or business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction

 

Support department and strategic initiatives by meeting target goals and objectives set by management

 

Participates and offers input in the hiring and interview process for open positions within the Division

 

Ensure understanding and adherence to VSPOne quality management and safety requirements, systems and procedures

Job Specifications

Two to four years of experience in applicable functional area

 

Excellent verbal communication skills

 

Ability to speak in group situations and discussions toward resolving issues

 

Clearly and concisely communicate project issues and status

 

Demonstrated ability to handle multiple projects while meeting department timelines

 

Proficient with word processing and spreadsheet applications

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

Job Segment: Ophthalmic, Warehouse, Manager, Behavioral Health, Substance Abuse, Healthcare, Manufacturing, Management

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